HOW DO I FIND WHAT I’M LOOKING FOR?

There are two main ways to navigate our website:

BROWSE

Our costumes and accessories are categorised to make searching easier for you. Browse by range (men, women, boys, girls etc.), by event (Halloween, Christmas, Carnival, etc) or by them (Wild West, Animals, Fairytale, etc.). On each product page you can view associated accessories,related items and other products you may like, allowing you to perfect your costume!

SEARCH

Use our search function to quickly find what you’re looking for.

Here are some search tips: 

• Check your spelling 
• Use as few words as possible 
• Use spaces 
• Avoid using plurals 
• Exclude words like 'and' and 'the'
  
  

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Our website is continually updated with live stock availability. You can view live stock levels of your chosen item on its product page. Stock is also re-checked when you place an order. In the unlikely event of an error during ordering, you will be contacted by a member of our customer services team.

HOW DO I KNOW WHEN AN ITEM WILL BE BACK IN STOCK?

We do our best to maintain stock levels throughout the year. Occasionally, we may run out of certain products. We recommend you check back frequently as we update our stock regularly. Although, we can never guarantee when and if a product will ever come back in stock.

If an item is showing as out of stock, simply click the '[INSERT]' link on the product page, and you can choose to be notified when the item is back in stock.

HOW SHOULD I WASH MY ITEM?

Our costumes and accessories come with advice labels which you should refer to when deciding how to wash and care for your item. Since we use a wide variety of costume material, we recommend that all items are dry cleaned only to ensure the best care and longevity for your product.

WHAT SIZE SHOULD I ORDER?

We do our best to ensure all our costumes are true to size. However, like many high street retailers, you may find that sizes differ slightly between our costumes. If you're in-between sizes, we recommend you order the larger size - it's much easier to adjust a costume to make it smaller than it is to make it bigger. You can view our sizing guide on each product page. If you need more detailed information about a product, please contact us.

I’VE FORGOTTEN MY PASSWORD

You can reset your password by going to 'My Account' and selecting 'Forgot Password'.

I’M EXPERIENCING PROBLEMS ENTERING MY PAYMENT DETAILS

Please contact us and a member of the customer services team will be in touch (during office hours only).

MY TRACKING CODE DOESN’T WORK

Please contact us and a member of the customer services team will be in touch (during office hours only).

HOW MUCH IS POSTAGE?

This depends on the type of postage you selected at the checkout and the value of your order.

*Exact delivery time dependant on location

We can deliver to any address in the UK or the Republic of Ireland including all of Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish Highlands and Islands. 

We also deliver to all of Europe and the rest of the world!

WHEN WILL MY ORDER ARRIVE?

We aim to ship orders placed before 15:30 on the day of purchase, however shipping times can be affected during peak times. Our cut off time for next day delivery is 12:00 midday (excluding weekends and bank holidays). You can track your order by logging into your Bodysocks account. You can also track your order online using the link in your dispatch email. For standard delivery, you should receive your order within 2-3 working days in the UK, 5-7 working days in Europe and 7-10 working days for the rest of the world.

I WANT TO RETURN AN ITEM, HOW DO I DO THIS?

If you change your mind, you can cancel your order by logging into your account on the Bodysocks website, clicking on your order and requesting a refund. If you have already received your order, please refer to our Returns Policy for full details on how to return unwanted or faulty items to us.

WHAT SHOULD I DO IF AN ITEM DOESN’T FIT?

We are unable to send replacement items. Please refer to our  Returns Policy for full details on how to return unwanted items to us.

THE PRODUCT I ORDERED IS DAMAGED

We're sorry the item you ordered is damaged or faulty - we hope you'll give us chance to put this right. Please refer to our  Returns Policy for full details.

WHAT PAYMENT METHODS CAN I USE?

We accept PayPal, Visa, Visa Debit, Visa Electron, MasterCard and Maestro.

DO YOU ACCEPT OTHER CURRENCIES?

At present, we accept GBP, EUR, USD and CAD.

AN ITEM I BOUGHT IS NOW CHEAPER, CAN I HAVE A REFUND?

The prices of all our costumes and accessories are correct at their time of publication. We reserve the right to alter, amend or change the price of any product at any time without notice. If an item you bought is now cheaper, we're not obliged to refund you the difference.

THE PRICE OF AN ITEM HAS RECENTLY GONE UP; CAN I PAY THE LOWER PRICE?

Prices can increase for a variety of reasons, particularly in relation to our suppliers. All prices are correct at the time of publication and we're not obliged to sell any item at a previously lower price.

WHAT IS YOUR VAT POLICY?

All of the prices shown on our website are inclusive of VAT. Please refer to our Terms & Conditions for more information.

HOW WILL MY DETAILS BE USED?

By visiting Bodysocks, you give your consent to the collection and use of personal information, in accordance with our terms and conditions. For more information, please refer to our Privacy Policy.